FREQUENTLY ASKED QUESTIONS

This section addresses purchasing, pricing, shipping, handling, as well as our Return Policy.
If you have more questions please email us directly through our Contact Page.

  • PURCHASING

    What stores can I find your products in?

    As Retailers come on board we will display their business names and locations HERE. If you know a retail location that should carry our products please send us a note through this FORM on our Contact page.

    Can I buy from you directly?

    Yes, we retail our products on this website as well as through our many Retailers across Canada. If you are located in the United States and wish to purchase our products please go to www.ScanTrendsUSA.com

  • PRICING

    What currency is your pricing in?

    All pricing and applicable taxes are listed in Canadian currency

    Do you offer discounts off website purchases?

    From time to time we have promotions. See sale items in the menu.

    Do you have discounts for large volume orders?

    Yes, please contact us through our Contact Page.

  • SHIPPING

    Where do you ship to?

    Nuance Finer Imports will ship anywhere in Canada. The cost of shipping will be calculated based upon your postal code.

    Where is your product shipped from?

    Our products are shipped by Canada Post from Summerland, BC Canada.

    How long will shipping take?

    Shipping time is based on your shipping address and your chosen shipping method during check-out. It may take 1-7 business days if standard ground shipping is selected.

    Can I arrange for Rush Shipping?

    If you have a rush order and do not see an appropriate shipping selection while checking-out. Before you purchase, please send us a note through the form on the Contact Page and place RUSH ORDER at the beginning of your comments. We will contact you to arrange for purchase and attempt to expedite your package through a different method.

    How quickly will my products be shipped?

    You should receive an email confirmation shortly after your online order, please keep a copy of the email.

    How early should I order my Christmas Gifts?

    Packaging times may lengthen in November and December each year so please ensure your Christmas orders are placed early. We recommend December 1st as a safe deadline for guaranteed pre-Christmas delivery in Canada.

    Will there be any additional shipping charges?

    Nuance Finer Imports is not responsible for the collection or payment of any destination charges or taxes. All those charges are the responsibility of the customer and/or retailer.

    PLEASE NOTE: Policies and/or shipping rates are subject to change without notice. Rates and/or policies may be updated periodically. You will be contacted regarding any changes to the policies described above if changes occur after your order is placed, but before it is shipped. In such an event, you will be given the option to proceed under the updated policy or to cancel your order and receive full refund for your purchase.

  • ISSUES

    What is your product guarantee?

    We take pride in the quality of our products and want you to be satisfied with anything you purchase from us. If you are not completely satisfied with your purchase, please send us a note through our Contact Us page and we’ll arrange to have the products shipped back to us. We will be happy to make an exchange or issue you a refund for the original price paid once the item is returned. All returns must be scheduled within 2 months of the purchase date.

    Do all of your products come with a warranty?

    Yes, we will replace products that have a manufacturers defect within 2 months of purchase date.

    What if my product arrives damaged?

    If this happens to you, please send us a note on our Contact page and we’ll arrange to have the products shipped back to us.

    Where do I return a defective product?

    If the product fails due to defects in materials or workmanship, simply return the item to the store where it was purchased or fill out the return form.

    Do you send postage paid labels for return of defective products?

    No we don’t. We pay for the postage for a replacement item being sent back to you.

    I don’t have my receipt, can I still return a defective product?

    Yes. Please return your product back to the address listed in the Contact page of our website. Include a brief note stating why you are returning the product and where and when it was purchased.

    How do I report an issue?

    If you have experienced a problem please let us know. We welcome all comments and concerns and will attempt to assist in any way. Please visit the Contact page and complete the FORM. Thank you.

  • RETAILERS

    Why would I become a Nuance Finer Imports Retailer?

    - The products we offer are well made, unique and very useful.

    - We offer a generous profit margin.

    - Ordering is made easy through our online store.

    How do I become a Retailer?

    Please send us a note through our Contact Page.

    What is your GST Number?

    The GST Number for Nuance Finer Imports is: